Our products may be restricted in some countries and regions. We couldn't ship the products to limited places. Please refer to sales representatives before placing orders if you're not sure.
Privacy & Security
SKEY provides a quality assurance period of 90 days(refer to your specific product) from the date of purchase (Warranty Period) to all of our authorized distributors and wholesalers who sell our authentic products, our warranty policy applies only to those customers who purchase directly from SKEY (distributors and wholesalers). If you have purchased the product from an unauthorized dealer, all support and warranty issues should be directed to that dealer.
Our warranty does not cover atomizers and accessories(Coil, USB Cable, Glass tube, Cases etc) due to it being a consumable product, however if the product happens to be in faulty state at the time of receiving the goods, please inform us immediately prior to using it.
We don't provide customer service to fake ZQ products. You may go to Verify Products to check out if your products are from ZQ official. Items damaged by misuse or improper care by users or other failures caused other than by manufacturer defects won't get warranty either.
If the product is confirmed to be an authentic product, please contact firstname.lastname@example.org or your sales representative, you may need send us receipt, pictures, videos or report to show your product issues, once we confirm the issues belong to us, we will arrange the replacement.
1. An email will be sent to you once your order are submitted successfully. 2. And another email will be sent to you after you make payment. 3. Generally, within 24 hours a shipping number will be available in "My Account" settings panel after items are shipped off. Meantime a notification email will be sent to your registered email box. 4. These websites maybe helpful for you to check order status: www.usps.com, www.dhl.com, www.ems.com.cn/english.html, www.17track.net/en. 5. Don't get email or number? Contact us without hesitation.
Payment, Pricing & Promotions
We accept PayPal or bank transfer (T/T) right now. We roll out promotions and discounts from time to time, follow our Facebook @zq.vapor or Instagram @zq.vapor for promotion and giveaway anytime.
Anytime you can login to view your order's status. That means you must register an account for this. you can order any item without registering by being a guest.
Updating Account Information
Anytime you can login to update your order's status. That means you must register an account for this. you can order any item without registering by being a guest.
Address: #14, Jianan Rd, Baoan District, Shenzhen China